Preliminary Information Form

Pre-Information Form

1. SUBJECT

The subject of this Pre-Information Form is to cover the rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of Consumers – Distance Contracts Regulation regarding the sale and delivery of the product/products whose qualities and sales price are indicated below and which are sold by the SELLER to the ORDERING PARTY/BUYER. By accepting this pre-information form, the BUYER acknowledges in advance that if the order subject to the contract is approved, they will be obliged to pay the price of the order and any additional fees such as shipping charges and taxes, if applicable, and that they have been informed about this. Additionally, in accordance with the provisions of the Distance Contracts Regulation, the information regarding the matters in Articles 5/1a, d, g, h is included in this pre-information form. The Buyer can follow the pre-information form and the distance sales contract information on the “my account” page and can change the information regarding the order through the “my account” page. The Buyer may access the pre-information and distance sales contract texts from the “my account” page at any time.

2. DEFINITIONS

MINISTER: Minister of Trade

MINISTRY: Ministry of Trade

LAW: Law on the Protection of Consumers

REGULATION: Distance Contracts Regulation

SERVICE: The subject of any consumer transaction, other than the provision of goods, performed or committed to be performed in return for a fee or benefit

SELLER: The company offering goods to the consumer within the scope of its commercial or professional activities, or acting on behalf or account of the party offering goods

BUYER: The natural or legal person acquiring, using, or benefiting from a good or service for non-commercial or non-professional purposes

PLATFORM: The website www.sutis.com.tr and mobile application belonging to the SELLER

ORDERING PARTY: The person who requests a good or service via the website or mobile application owned by the SELLER

PARTIES: SELLER and BUYER

CONTRACT: This contract executed between the SELLER and the BUYER

PRODUCT/PRODUCTS: Movable property subject to shopping and intangible goods prepared for use in electronic environments, such as software, audio, video, and similar items

3. SELLER INFORMATION

Title: S

Mernis No / Tax No:

Address:

Phone:

Fax:

E-mail: www.sutis.com.tr

Return Cargo Company: You may send your return with the cargo company notified to you when a return code is provided.

4. BUYER INFORMATION

Recipient:

Delivery Address:

Phone:

E-mail / username:

5. INFORMATION ON THE CONTRACTED PRODUCT/PRODUCTS

5.1. The basic characteristics of the goods/product/products/service (type, quantity, brand/model, color, number) are available on the Platform belonging to the SELLER. You may review the basic characteristics of the product on the relevant page.

5.2. The prices listed and announced on the site are the sales prices. The announced prices and promises remain valid until updated. Prices announced for a limited time remain valid until the end of the specified period.

5.3. The sales price of the goods or services including all taxes is shown in the table below.

Cargo Fee:

Payment Method and Plan:

Total Amount Paid:

Delivery Address:

Invoice Address:

Order Date:

Delivery conditions will be applied as indicated on the product page.

6. GENERAL PROVISIONS

6.1. Provided that it does not exceed the legal period of 30 (thirty) days, the product subject to the contract is delivered to the BUYER or the person/institution at the address indicated by the BUYER within the legal period, depending on the distance of the BUYER’s residence, by the cargo company contracted with the SELLER. The SELLER sends and delivers the products via the contracted cargo companies. If the cargo company does not have a branch in the BUYER’s location, the BUYER must collect the product from the nearest branch notified by the SELLER. The delivery date of the products indicated on the website as “estimated delivery date” is only an estimate and not a commitment. These products will be delivered to the BUYER within 30 days at the latest as specified in the legislation.

6.2. Unless otherwise stated, delivery costs (shipping charges, etc.) belong to the BUYER.

6.3. If the BUYER is not present at the address during the delivery of the products, the SELLER is deemed to have fulfilled its obligation completely and properly. If no one is available at the address to receive the delivery, it is the BUYER’s responsibility to contact the cargo company and follow the shipment. If the product will be delivered to a person/institution other than the BUYER and that person/institution is not present at the address or refuses delivery, the SELLER cannot be held responsible. In such cases, any damages arising from late delivery and the costs incurred due to the cargo being held and returned to the SELLER belong to the BUYER.

6.4. The BUYER is obliged to check the product upon delivery and to have the cargo personnel issue a report if there is a problem caused by the cargo. Otherwise, the SELLER will not accept responsibility.

6.5. Unless otherwise stated in writing by the SELLER, the BUYER must pay the full price before receiving the product. If the price is not paid prior to delivery in cash sales, or the due installment is not paid in installment sales, the SELLER may unilaterally cancel the contract and refuse delivery. If, after delivery, for any reason, the bank or financial institution to which the credit card belongs does not pay the product price to the SELLER, the product must be returned to the SELLER within 3 days, with all costs belonging to the BUYER. The SELLER reserves all contractual and legal rights including pursuing the product price. The SELLER bears no responsibility regarding transactions for which a failure code is received from the bank but the payment is later transferred to the SELLER.

6.6. In extraordinary circumstances (such as adverse weather, heavy traffic, earthquake, flood, fire, etc.) where delivery cannot be made within the 30-day legal period, the SELLER will inform the BUYER. In this case, the BUYER may cancel the order, request a similar product, or wait for the extraordinary situation to end.

6.7. In order cancellations, if the price has been collected, it will be refunded to the BUYER. For payments made by credit card, the refund is made to the BUYER’s credit card. The product price is returned to the relevant bank after the cancellation; the reflection of this amount into the BUYER’s accounts depends entirely on the bank’s process, and the SELLER cannot intervene or be held responsible for possible delays. (Banks generally complete this process within 3 weeks.)

6.8. If the SELLER learns that the products cannot be supplied for a just cause except in extraordinary circumstances, the BUYER will be informed within 3 days and, with the BUYER’s approval, another good or service of equal quality and price may be supplied. In this case, the SELLER shall be deemed to have fulfilled its commitment. If the BUYER does not approve, the order will be canceled and refund terms will apply.

7. INVOICE INFORMATION

Name / Surname / Title:

Address:

Phone:

E-mail / username:

Invoice delivery: The invoice will be delivered to the invoice address together with the order during delivery.

8. RIGHT OF WITHDRAWAL

8.1. The BUYER may exercise the right of withdrawal within 14 (fourteen) days from the date of delivery of the product to them or the person/institution indicated by them, without giving any reason, and return the goods or service.

a) For goods subject to a single order but delivered separately, the last day on which the last product is received by the BUYER or the third party designated by the BUYER,
b) For goods consisting of multiple parts, the day the last part is received by the BUYER or the third party designated by the BUYER,
c) For contracts where goods are delivered regularly over a certain period, the day the first product is received by the BUYER or the third party designated by the BUYER, is considered the start of the withdrawal period.
8.2. The BUYER notifies the SELLER of the withdrawal within 14 days via registered mail, fax, e-mail, or through the Platform. The SELLER is obliged to refund the price of the goods or services to the BUYER within 14 days from the receipt of the withdrawal notice.

8.3. The refund shall be made using the same payment method used by the BUYER without imposing additional costs or obligations.

8.4. The BUYER must send the goods to the SELLER within 10 days after making a withdrawal notice.

8.5. The BUYER is not responsible for changes or deteriorations in the product as long as it is used in accordance with the instructions, technical specifications, and functioning during the withdrawal period.

8.6. If the BUYER returns the goods with the cargo company specified in the pre-information form, the return cargo cost belongs to the SELLER. If there is no branch of the contracted cargo company where the BUYER is located, the BUYER may return with any cargo company, and in this case, the cargo cost still belongs to the SELLER. However, if the BUYER sends the product with a different cargo company, the SELLER is not responsible for the return cargo fee or any damages that may occur during transport.

8.7. If the invoice exists, it must be returned along with the goods, with the relevant return section filled out and signed by the BUYER. If the returned product was purchased with a corporate invoice, a return invoice must be issued by the institution. Returns of invoices issued to companies cannot be completed without a return invoice.

8.8. With the exercise of the right of withdrawal, ancillary contracts between the BUYER and the SELLER will terminate without any expenses, compensation, or penalty obligations.

9. CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE USED

The BUYER cannot exercise the right of withdrawal in the following contracts:

a) Contracts for goods or services whose price depends on fluctuations in financial markets and not controlled by the SELLER,

b) Contracts for goods prepared in line with the consumer’s requests or personal needs,

c) Contracts for the delivery of goods that may deteriorate quickly or whose expiration date may pass,

ç) Contracts for goods whose protective elements such as packaging, tape, seal, or package have been opened after delivery and which are not suitable for return for health and hygiene reasons,

d) Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature,

e) Contracts for books, digital content, and computer consumables presented in physical form if the packaging, tape, seal, or package is opened after delivery,

f) Contracts for the delivery of periodicals such as newspapers and magazines, except those provided under subscription contracts,

g) Contracts for accommodation, transportation of goods, car rental, supply of food and beverages, and contracts for leisure activities that must be performed on a certain date or period,

ğ) Contracts for services performed instantly in electronic environments or intangible goods instantly delivered to the BUYER,

h) Contracts for services that have started to be performed with the approval of the BUYER before the withdrawal period ends.

10. PROTECTION OF PERSONAL DATA, COMMERCIAL ELECTRONIC COMMUNICATION, AND INTELLECTUAL-INDUSTRIAL RIGHTS

10.1. Within the scope of the Personal Data Protection Law No. 6698, information belonging to the BUYER that may be defined as personal data—such as name, surname, e-mail address, Turkish ID number, demographic information, financial data, etc.—may be recorded, stored in written/magnetic archives, used, updated, shared, transferred, and otherwise processed indefinitely or for a limited period by the SELLER and its affiliates and third parties/institutions to receive orders, provide products and services, develop products and services, resolve systemic issues, perform payment transactions, conduct marketing activities regarding orders, products, and services (provided prior consent has been given), update BUYER information, manage membership processes, and fulfill distance sales contracts and other agreements between the BUYER and SELLER, as well as enable the technical, logistical, and other functions of third parties to be provided by the SELLER.10.2. In accordance with applicable legislation, commercial electronic communications may be sent by the SELLER via SMS/messages, notifications, automated calls, computers, phones, e-mails, faxes, and other electronic communication methods for promoting, advertising, communicating, and marketing any products and services, as well as for credit card and membership notifications. You may revoke Commercial Electronic Message Consent through e-government. If you have not given Commercial Electronic Message Sending Approval, no communication will be sent to you, and you may also cancel your approval through ___________ methods.10.3. For the security of the information and transactions entered by the BUYER on the Platform, necessary precautions have been taken within the SELLER’s system infrastructure to the extent of current technical capabilities depending on the nature of the information and transaction. However, since the said information is entered from devices belonging to the BUYER, it is the BUYER’s responsibility to take necessary precautions, including those regarding viruses and similar harmful applications, to ensure that this information cannot be accessed by unauthorized persons.10.4. The BUYER may request the cessation of data use/processing and/or communications at any time by contacting the SELLER via the communication channels specified by the SELLER. According to the BUYER’s explicit notification on this matter, personal data processing and/or communications will be stopped within the legally permitted maximum period; also, if requested, information other than that which must be retained legally and/or may be retained will be deleted from the data recording system or anonymized. The BUYER may at any time apply to the SELLER and request information regarding the processing of their personal data, the persons to whom the data has been transferred, correction of incomplete or incorrect data, notification of corrected information to relevant third parties, deletion or destruction of data, objection to any outcome against them resulting from analysis of data via automated systems, or compensation in case of unlawful processing causing harm. These applications will be examined and responded to within the period stipulated by legislation.10.5. All intellectual and industrial rights and ownership rights to all information and content belonging to the Platform, except those belonging to other third parties as per the SELLER’s agreement, belong to the SELLER.10.6. On other sites accessed through the Platform, the privacy-security policies and terms of use belonging to those sites apply; the SELLER is not responsible for any disputes or negative consequences that may arise.

11. RESOLUTION OF DISPUTES

 

11.1. In the implementation of this Pre-Information and in the resolution of disputes arising from this contract, Consumer Arbitration Committees and Consumer Courts located in the district/province where the BUYER purchased the Goods or Services and where they reside shall have jurisdiction up to the value announced by the Ministry of Industry and Trade. In line with the lower and upper limits stated in Article 68(1) of the Consumer Protection Law No. 6502, district/province consumer arbitration committees are authorized for consumer claims.

11.2. For Merchant Customers, Ankara Courts and Enforcement Courts shall have jurisdiction and authority for disputes arising from this contract.

 

SELLER:
BUYER:
DATE: